RiseSwap

RiseSwap Privacy Policy

Effective date: 2 November 2026

Operator ("we", "us"): RISE EQUIPMENT, LLC, 5198 S Loop 340, Waco, TX 76706, United States

Contact: rosas@riseequipment.wiki, or Account > Help centre > Contact support in the app

App: RiseSwap

1. Who we are and what we do

RiseSwap buys unused gift cards that you lawfully own and pays the agreed amount in Nigerian Naira (NGN) to a bank account in your own name. We are the buyer. We do not issue or sell gift cards, we are not a currency exchange, and we do not offer any crypto-asset services.

This policy explains what personal data we collect when you use the RiseSwap app, why we collect it, and the choices you have. You must read and agree to this policy and the Terms of Service before you request a sign-in code.

2. Data we collect

Account and sign-in

• Email address or Nigerian mobile number, and the one-time verification code sent to it. RiseSwap uses one-time codes instead of passwords.
• If you turn on two-step verification, the code from your authenticator app.
• A user ID that we assign, and login tokens that are stored in your device's secure storage.

Identity verification (KYC)

• Full name, ID document type (national ID card, passport or driver's licence), ID document number, and the photos or scans of the ID document that you upload.
• We use this data to verify your identity, prevent fraud and approve withdrawals.

Gift card sales

• The card brand, issuing region, physical or e-code type, face value, quantity and processing channel you choose.
• The card number, PIN, expiry date and security code (where the card type requires them), and any card photos you upload.
• We use this data only to verify the card and complete the purchase. It is never shown to other users.

Wallet and withdrawals

• Your bank name, account number and account name, wallet balance, order history and withdrawal history.
• The one-time code that you use to confirm a withdrawal.

Customer support

• The messages, images and account details that you send through the in-app support chat.

Device and service logs

• Device model, operating system, app version, language setting, IP address, and request and error logs.

Photos

• The app reads only the photos that you choose from your photo library, so that you can upload gift card or ID document images. We do not scan your library.
• The app does not record audio.

What we do not collect

• We do not access your contacts, we do not track your precise location, and we do not use advertising or cross-app tracking SDKs. We do not sell personal data.

3. Why we use your data

• To create your account and sign you in.
• To quote prices, verify gift cards and pay you.
• To verify your identity, manage risk, and prevent fraud and money laundering.
• To provide customer support and send in-app notifications about your orders and withdrawals.
• To keep the service secure and to fix problems.
• To meet our legal obligations.

4. Who we share data with

We share data only as needed for the purposes above:

• Cloud hosting and infrastructure providers that run our servers.
• Payment and bank-transfer providers that send withdrawals to your bank account.
• Our customer support platform (Chatwoot).
• Identity verification providers, where they are used.
• Apple, as needed to distribute the app.
• Authorities with lawful power to request data.

Each processor may use the data only on our instructions.

5. International transfers

We are based in the United States, so your data may be processed outside Nigeria, including in the United States. When this happens, we use appropriate safeguards, such as access controls and contractual protections, as required by the Nigeria Data Protection Act 2023.

6. Retention

• Account and order data: kept while your account is active and for as long as financial, tax and anti-money-laundering laws require.
• Card numbers, PINs and security codes: used only for verification and settlement, and deleted or irreversibly anonymised when your account deletion is completed.
• ID documents: kept for as long as identity verification and the legal requirements for withdrawals need them.
• Login tokens: stay on your device until you sign out or delete the app.

7. Security

All traffic between the app and our servers uses HTTPS. Login tokens are kept in the device's secure storage (Keychain). Access to personal data is limited to staff who need it. If a data breach occurs, we will notify affected users and regulators as the law requires.

8. Deleting your account

You can request account deletion in the app: Account > Request account deletion. We will confirm the request with a code sent to your account email or phone.

• We process requests manually within 14 business days.
• You cannot delete your account while you have orders in progress or pending withdrawals. These must be completed or cancelled first.
• When deletion is complete, your account is closed and your name, email address, phone number and card data are deleted or anonymised.
• Transaction records that the law requires us to keep are retained for the legal period and are not used for any other purpose.

9. Your rights

Under the Nigeria Data Protection Act 2023 and other applicable laws, you may ask to access, correct or delete your data, to restrict or object to processing, or to withdraw consent. Contact us at rosas@riseequipment.wiki or through in-app support. We may need to verify your identity first. You may also lodge a complaint with the Nigeria Data Protection Commission.

10. Age

RiseSwap is for users aged 18 and over. We close accounts that we find belong to minors.

11. Data stored on your device

The app stores your login tokens, language preference and unfinished order drafts on your device so that it works reliably. It does not use advertising identifiers.

12. Changes to this policy

When we update this policy, we will change the effective date above and notify you in the app. If a change significantly affects your rights, we will ask for your consent again where the law requires it.

13. Contact

RISE EQUIPMENT, LLC

5198 S Loop 340, Waco, TX 76706, United States

rosas@riseequipment.wiki

In-app: Account > Help centre > Contact support